Frequently Asked Questions
Clear answers about genetic testing, sample collection, physician referrals, and international laboratory coordination.
Do I need to know which genetic test I need?
No. You can start with your case, referral, symptoms, family history, or medical question. The Mass Diagnostics team can help guide you to the relevant next step.
Are the tests performed locally?
Mass Diagnostics coordinates access to specialized genetic testing through trusted international partner laboratories, with local support for patients and physicians.
Can you help with sample collection?
Yes. Sample collection guidance and coordination may be available depending on location, test type, and case requirements, for both individual inquiries and physician-referred cases.
Can physicians refer cases?
Yes. Mass Diagnostics supports physicians with referral workflow, test selection guidance, sample requirements, and international laboratory coordination.
Can hospitals, clinics, or laboratories collaborate with Mass Diagnostics?
Yes. Hospitals, clinics, medical centers, laboratories, IVF centers, oncology clinics, and specialty clinics can discuss collaboration or institutional contracting for genetic testing coordination and international laboratory access.
Are physician catalogues or PDFs available?
Yes. Some catalogues are available for direct download, including the General Tests Catalogue and Other Tests Catalogue. Physicians can also request additional catalogues such as Reproductive Health Tests, Oncology Tests, and Next Generation Sequencing.
Is genetic testing suitable for every case?
Not always. The need for genetic testing depends on the symptoms, family history, preliminary diagnosis, and the clinical question.
What is the difference between a panel, WES, and WGS?
A panel focuses on a selected group of genes related to a specific medical question. WES focuses mainly on the protein-coding regions of genes, while WGS analyzes the genome more broadly. The right choice depends on the case and the clinical question.
Does a negative result rule out a genetic cause?
Not necessarily. A negative result means no clear answer was found within the scope of the test, but follow-up or additional testing may still be needed.
Can testing be done before pregnancy?
Yes. Tests such as carrier screening may support couples before pregnancy, especially in cases of consanguinity or known family history.
Can patients contact Mass Diagnostics directly without a physician?
Yes. Patients and families can start by sharing the case or question. In some situations, physician involvement may still be important depending on the test type and clinical context.
What is the first step if I have a case, report, or question?
You can send a case summary, report, referral, or medical question through WhatsApp or the contact form. The team can help clarify the suitable route, sample requirements, and next step.