Start with your question, case, referral, branch visit, or institutional request.
Whether you are a patient, family member, physician, clinic, hospital, or laboratory, our team can help direct your inquiry to the right next step.
How can we help?
Choose the route that fits your situation so your message reaches the team with the right context.
Patient / Family Inquiry
For families, parents, couples, or individuals who need help understanding whether genetic testing may be relevant.
Start Patient Inquiry →Physician Referral
For physicians and clinical teams who need referral support, test route clarification, sample requirements, or report coordination.
Discuss a Case →Hospital / Institution
For hospitals, clinics, IVF centers, oncology clinics, laboratories, or medical institutions interested in collaboration.
Discuss Collaboration →Sample Collection Question
For questions about sample type, documentation, logistics, collection instructions, or availability by location.
Ask About Collection →Catalogue / PDF Request
For physicians who need available test catalogues, referral forms, sample requirements, or additional testing lists.
Request Catalogue →Branch Visit / Location
For patients, families, or physicians who want to find Cairo or Alexandria branch details and open the map.
View Locations →Reach the Mass Diagnostics team
Use WhatsApp for faster case-related communication, referral questions, sample collection coordination, catalogue requests, or branch information.
Visit our branches
Choose the branch closest to you and open the exact location in Google Maps.
Zahraa Al Maadi
Zahraa Al Maadi - Al Mansour Tower, In front of Al-Khamsin
Smouha
6th Pilot Ahmed Shokry St., Al-Zahraa Building, Smouha
When to visit
For branch visits, please check working hours and contact the team before visiting when sample requirements need confirmation.
Cairo & Alexandria branches
We are back Saturday morning
We reply as soon as possible
Explore before contacting us
These pages can help you understand the journey before sending your message.
How It Works
Understand the process from your first question to testing coordination and report support.
View Process →Services Hub
Choose whether you are starting as a patient, physician, or healthcare institution.
View Services →FAQ
Read answers about genetic testing, referrals, sample collection, branches, and international partner labs.
Open FAQ →Ready to send your question?
Start with what you know. Our team will help direct the next step.